This article contains the most commonly asked questions regarding payment processing.

Click a question or topic to jump to the corresponding answer. 🖱️

How do I set up online payments, so my clients can pay online?

What are the payment processing rates for credit card and E-check?

How do I remove the pay by credit card option?

I have a pending payment that I would like to cancel

How do I set up a new bank account or edit an existing account?

How long does it take to set up online payments?

Can I charge my client for paying with a credit card?

What are credit card and ACH limits?

I have questions about ACH (E-Check)

What are the fees for paying a subcontractor online?

Can I pay subs with multiple bank accounts?

How do I review my WePay deposits?

Which credit cards are accepted?

How long does it take to process an ACH transaction?

Can a client pay multiple invoices at once?

I have questions about Micro-deposit

Can I set up an account for each job's inbound payments?

Are E-checks considered certified funds?

Who is the merchant for these transactions?

How do I issue a refund or reverse a charge?

Is there a fee to process a refund?

What is the cost for ACH payment by a client in Buildertrend?

I have questions about Paypal, QuickBooks and Venmo

What does the settlement date represent?

How can I pull a report for all my online payment transactions?

Can I print or export the Online Payment Report to Excel?

What are the payment processing rates for credit card and E-check?

Inbound Payments (Owner Invoices/Proposals):

  • ACH (E-Check): .5% of the transaction, $1.99 minimum, $15 maximum

  • Processing time 1 to 5 business days

  • Credit card: Visa, MasterCard, Discover: 2.95% + .30 per transaction

  • Credit card: American Express: 3.95% + .30 per transaction

  • Processing time 1 to 3 business days

Outbound Payments (Sub Bill/PO payments):

  • ACH (E-Check): $1.99 per $10,000 (No MAX)

  • Processing time 1 to 5 business days

  • Credit cards:

  • Visa, MasterCard and Discover: 2.95% + $.30 per transaction

  • American Express: 3.95% + $.30 per transaction

  • Processing time 1 to 3 business days

💳 If you're a Chase customer, you are eligible for same-day/ next-day settlement on both inbound and outbound payments.

How long does it take to set up online payments?

Setting up online payments in Buildertrend takes just a few minutes.

What you'll need:

  • Admin permissions within your Buildertrend account

  • 25 % Ownership in your company

  • Tax Identification Number (TIN)

  • Last 4 of your Social Security Number (SSN)

This information is required to verify your identity on the account. Learn more

Can I charge my client for paying with a credit card?

Itemizing or displaying a credit charge as a surcharge to a client can be illegal depending on the state. However, you can add a markup amount on the invoice for the credit charge processing rate. This will pass on the cost to your client.

How do I set up a new bank account or edit an existing account?

To set up a new bank account or to edit an existing account, go to the top right-hand corner of the page and hover over the gear icon.

Click Setup, scroll down and then click Online Payments.

Here, you will see an option to edit your bank account. When clicking on that link, it will take you to the WePay login where you can add a new account or update your information.

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How do I set up online payments, so my clients can pay online?

To set up online payments, you must be an admin of your Buildertrend account and have the required information needed to complete the activation.

ACH

What is an ACH payment?

An ACH payment refers to a money transfer between one bank account to another. It is often referred to as an E-check.

What do ACH fees mean?

The fees associated with ACH transactions are the cost of moving the money from one bank account to another.

Are E-checks charged the ACH bank transfer rate?

ACH fees for Buildertrend Payment Processing are at $1.99 minimum, 0.5% of the transaction. However, the max is $15 per ACH transfer.

Is the ACH fee charged to the payee or payer? Or both?

Buildertrend online payment fees are always assigned to the payee.

Can a client set up online payments on the mobile app?

At this time, clients must set up their online payments via desktop.

Can a client pay multiple invoices at once?

Yes. This option is available for your client within the Customer Portal. Learn more

Is there a fee to refund?

There are no fees associated with refunds. However, your account will be placed on hold until the funds are recovered. Processing a refund can take up to 10 business days.

I have a client payment ACH that is still processing. How long does it take to process?

Processing times for ACH range from 1 to 5 business days. However, Chase customers are eligible for same-day transactions or next-day settlements.

What is the cost for an ACH payment by a client in Buildertrend?

The payee of the transaction is required to carry the fees for the transaction. The amount of the fees varies by the size of the transaction.

Can we remove the pay by credit card option?

Yes, you can adjust this on a per-job basis or set your payment options for all your jobs.

I have a pending payment that I would like to cancel. The micro-payments didn't get put into the account. Can you cancel that?

Buildertrend will need to reach out to WePay support to have the transaction canceled.

Please send the job name, the location of the transaction and the Online Payment Report's transaction ID to our Customer Success team via chat or email.

What are the fees for paying a subcontractor online?

Please see the rates section above. View rates

How do I review my WePay deposits?

To review your WePay deposit, go to the top of your Buildertrend screen, hover over Financial and choose Online Payment Report. This will list the transactions by the job. To view all transactions, be sure to select All Listed Jobs at the top of the Jobs Menu.

Micro-deposits

Is there a way to process my client's payment without the micro-deposits?

If your client chooses to access and save the bank or payment method they plan to use during the WePay sign-up process, they will not be required to verify micro-deposits.

Micro deposits are required when they manually enter their routing and bank numbers. It is required again if they do not save it for next time.

Wepay uses Plaid to bypass this protocol and safely verifies your client's bank. You should encourage your client to use this tool when setting up online payments. By logging into Plaid, you and your client can view every payment platform where your accounts are linked.

However, when your client chooses to enter their account and routing information manually, they must go through the micro-deposit process.

The process requires your client to be sent two small deposits to their bank account within 1 to 2 business days. Your client will then need to log in to their bank account and find the amounts that were deposited. These deposits are typically between .01 and .14 cents. They will then type those amounts into an email they received from WePay on the payment day for verification.

We just received the micro-deposits to set up the customer payment features. Where do we enter these to get set up?

Your clients should receive an email where they can fill in the amounts. Once they enter them, the payment will be verified and processed. Learn more

Verification

Can we get verification of an online payment being processed?

To verify a payment, please go to the Online Payment Report under the Financial tab within Buildertrend to review the payment.

Reverse charges

Is it possible to reverse charges on a client payment?

You can refund payment in full by opening the invoice and clicking the Refund button at the top of the page.

Be advised, refunds can take up to 10 business days to process. Also, during the refund period, the account will be frozen to ensure the funds.

Can I issue a partial refund on an invoice from within my account?

Unfortunately, you can only issue a full refund.

If you wish to issue a partial refund, you have to contact Buildertrend, and we can contact WePay to issue a partial refund.

🚨 Disclaimer: when issuing a partial refund, you do not get refunded the processing fees.

How can I cancel an E-check transaction?

You can only cancel a payment if the client has not verified their account. If the payment has not been verified, please send the name of the job. the location where this transaction occurred and the transaction ID from the Online Payment Report to our Customer Success team via chat or email.

If the account has been verified, you will need to refund the payment. Refunds can take up to 10 business days to process.

Settlement

What does the settlement date represent?

A settlement date refers to the date on which the actual transfer of cash occurred.

What are credit card and ACH limits?

You can fully control the limits on a per-job basis or set limits across all current and future jobs. This can be managed on the individual job level by accessing the Job Details page for the job you wish to edit.

If you want to change your limits for all current and future jobs, go to your Online Payment Settings within the Setup options under the gear icon in the top right of your Buildertrend screen.

If you are worried about the amount of fees associated with the transaction type, these settings limit how much you can transfer for the project to avoid the fees.

Are E-checks certified funds?

Yes, E-checks are bank payments. They are the same as ACH payments and are made directly from your bank account.

Multiple bank accounts

Can I add multiple bank accounts to pay subs? We keep a different bank account for each spec home.

You can set up multiple bank accounts. If you have admin access, go to the gear icon in the top right-hand corner of Buildertrend. Click Setup. Select Online Payments at the bottom of the Setup window.

Click on the green Add Payment Method button. When adding payment methods, be sure to clearly name them for ease of use when paying subs.

Can I have a different bank account set up for different projects?

Currently, you are only able to accept payments with one bank account.

Payment report

How do I pull a payment report?

To review your WePay payment report, you can go to the Financial tab at the top of your Buildertrend screen and choose Online Payment Report.

This will list the transactions by individual job. To view all transactions, choose All Listed Jobs at the top of the Jobs Menu. You can also use filters to find a specific set of transactions based on status.

Can I print or export the Online Payment Report to Excel?

Yes, you can. To export the Online Payment Report from Buildertrend, click the black Excel X at the top of the report column.

Credit card

Can clients pay with a credit card through Buildertrend? Where are the fees posted for using a credit card?

Credit card fees vary by merchant:

  • Visa, Mastercard and Discover: 2.95% + $.30 per transaction.

  • American Express: 3.95% + $.30 per transaction. See all fees and rates

Visa

I have a client trying to pay, but it only gives them the ACH option. They want to pay with Visa.

If your client can't pay with a credit card, it's because that setting is off on that specific job or for all jobs. Payment settings are controlled on a per-job basis, or you can update settings to be the same across all jobs using the Online Payment Settings within Setup.

Click on the Job Info button for the project and find the Owner tab at the top. Scroll down and look for the option to allow credit cards on the project.

Discover

Can I accept Discover cards through online payments?

Buildertrend online payments accepts Visa, Mastercard, Discover and American Express as payments.

American Express

Can I accept American Express cards through online payments?

Yes. American Express is 3.95% + $.30 per transaction.

Where do I find the WePay Online Payment Report?

To review your WePay report, go to the top of your Buildertrend screen and hover over the Financial tab. Choose Online Payment Report. This will list the transactions by the job. To view all transactions, select All Listed Jobs at the top of the Jobs Menu.

Merchant

I need to know who the merchant is that processes our payments. Do we have an account number?

The merchant is known as WePay. To verify if you are set up for online payments, you must be an admin on your Buildertrend account. If you are an admin, look for the gear in the top right-hand corner and select Setup. Scroll down and click Online Payments. From there, you will see if you are connected to WePay and which bank account.

PayPal

I have a client who asked about using PayPal to pay for part of their project. Is this possible, and what fees would be associated?

Buildertrend does not work with PayPal. Any payments made through PayPal would have to be manually recorded in Buildertrend as an Owner Invoice.

Quickbooks payments

When sending an invoice to QuickBooks, if payments have been made online against that invoice, will those payments transfer to QuickBooks as well or no?

Online payments linked to an invoice sent from Buildertrend to QuickBooks will update as paid after the transaction is complete. The funds will be deposited into your chosen account within QuickBooks, including the expense fees. To check your QuickBooks account settings for depositing funds and fees, go to your QuickBooks settings within Setup from the gear icon in the top right-hand corner of Buildertrend.

How do QuickBooks and Online Payments Work Together?

QuickBooks and Online Payment Troubleshooting

Venmo

Can clients pay with Venmo?

Buildertrend does not support Venmo. You will have to manually enter Venmo payments as an Owner Invoice and mark them as paid.

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