By using 2-10 HBW’s Builder Portal, you will eliminate the headache of paperwork and create a process that is easy and efficient. From enrolling warranty coverage to checking claims status, Builder Portal makes it simple for you to manage your risk from start to finish.

We’ve answered some of the most common questions to ensure you have a better understanding of how Buildertrend’s warranty services through 2-10 HBW can work for you.

Q: What is a structural warranty?

A: A structural warranty is a written document that provides performance guidelines and warranty coverage for the workmanship, distribution systems and load-bearing structural components of a newly constructed home. Home builders are responsible for the integrity of the homes they build for a period of time. Structural warranties do a couple of things:

  • Define coverage, establish processes, set expectations and provide support and guidance should an issue arise

  • Take care of the costs associated with covered structural failures

Q: Why do I need a structural warranty?

A: A structural warranty is an important risk management tool that provides a written agreement between the builder and homeowner that clearly defines coverage and sets expectations. Builders have a statutory responsibility for the homes they build. Simply put, this means a builder is on the hook for the workmanship, distribution systems and structural components on every home they build for a period of time (period varies by state, with the majority of states holding the builder responsible for 10 years for structural components).

Without an express, written structural warranty, a builder may be subject to implied warranty laws, which can be vague and unpredictable, leaving the builder exposed, both legally and financially.

Q: Do new homes come with a warranty?

A: Most reputable builders provide buyers of new homes with a warranty on very specific features, including the structural integrity of the home.

Q: What does a 10-year builder’s warranty cover?

A: A homebuilder’s warranty also known as a structural warranty provides coverage for workmanship, distribution systems and 10 years of coverage for qualifying structural defects on new construction homes. Complete details on what is covered can be found by visiting 2-10.com/structural-warranties.

Q: Can homeowners submit a warranty claim through Buildertrend?

A: Homeowners are currently not able to submit a warranty claim through Buildertrend. All claims must be submitted through the 2-10 HBW Homeowner Portal.

If you have any questions or require additional information about Buildertrend’s warranty services through 2-10 HBW, please contact your account executive.

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