On average, we are seeing one to two business days for credit cards and two to five business days for ACH/Electronic Check. These time frames are based on when the customer submitted their payment to when the funds are available in your bank account.

If you currently use Chase as a receiving bank, you are eligible for same day deposit.

When using online payments to pay your subcontractors, the time frames are a little quicker. We are seeing on average one to two business days for credit cards and two to four business days for ACH payments.

Keep in mind -- in the rare occurrence the transaction gets flagged for manual review, it could add a couple of extra business days to the processing times.

*First payments that are either sent to a sub or received by a customer could extend out to five to seven business days. Once you get past that first payment, it should fall back into normal processing times.*

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If you have any questions or require additional support, feel free to chat with us, send an email: support@buildertrend.com, or give us a call at 1-888-415-7149. We’re always happy to help.

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