If your customer chooses to save their payment method after verifying the account, they will not need to go through this process again.

When your customer chooses to manually enter their account and routing information, they are sent two small deposits to their bank account within 1 to 2 business days. Your customer will then need to log in to their bank account and find the amounts that were deposited. These deposits are typically between .01 and .14 cents. They will then type those amounts into an email they received from WePay on the day of the payment. If they didn't receive the email, they can always call or email us here at Buildertrend. We can then take care of it in the background.

Below is an EXAMPLE of what the email looks like to the customer.

For comprehensive online learning, please visit the Buildertrend Learning Academy.

If you have any questions or require additional support, feel free to chat with us, send an email: support@buildertrend.com, or give us a call at 1-888-415-7149. We’re always happy to help.

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