Find answers to common questions about Buildertrend's Mobile App, including download instructions, troubleshooting and offline usage.
Can I add a Daily Log when I don't have wifi/cell service?
Yes, you can create a Daily Log, regardless of cell service, ideal for users who have job sites with poor or no cell service.
Once a user creates a Daily Log as they usually would, the log will be put in a pending sync status, and it will auto-sync once an internet connection is established. The mobile app does not need to be open for the sync to occur.
Weather, if turned on, will still be date and time-stamped from when the log was created and will pull once a connection is established.
A user must be signed in to the mobile app before losing an internet connection.
A user can be logged in to the mobile app for 30 days before automatically logging out.
A user can open and edit any pending sync logs.
Subcontractors will also have the ability to record logs while offline.
Can I clock in when I don't have wifi/cell service?
Yes, you can clock in, take breaks and clock out, regardless of cell service, ideal for users who have job sites with poor or no cell service. The full functionality of Time Clock, including adding Cost Codes, Geofencing tracking, Quick Switch, Tags and Notes will be available.
Once a user clocks in and out as they usually would, the time shift will be put in a pending sync status, and it will auto-sync once an internet connection is established. The mobile app does not need to be open to sync.
Must have Buildertrend App version 9.15 or higher.
Note: The following will not be available while using the Time Clock offline:
Recording shifts manually
Approving shifts
Clocking in other users
Clocking in multiple users
Creating new Tags
Can the Time Clock widgets be used while offline?
Yes, full widget capabilities will be available for iPhone users.
What happens when permissions or data changes while using Time Clock offline?
If the Cost Code used is deleted before the sync, it will default to using flat rate.
If the user's permissions change while offline, the shift will not be added.
If the Job being used is deleted, the shift will be changed to the General Job.
What happens when there is conflicting Time Clock shift data for a user?
The last save wins. When conflicts in data occur, whoever saves last will have that information saved.
Will my location be tracked, and will geofencing work when offline?
A user's location will be tracked for offline shifts. The location will be sent along with other data, and geofencing will still work upon the shift syncing.
We will cache the user's app location settings and continue to prompt them before clocking in if they are required to have location turned on for the app with geofencing.
Interested in Learning More? 📚
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If you have any questions or require additional support, feel free to chat with us, send an email: support@buildertrend.com, or give us a call at 1-888-415-7149. We’re always happy to help.